Perch strives to move from technology to trust. It’s amazing how much a company can thrive amidst disruption and chaos if a vigorous support system provided by a consultant. We provide an enhanced customer experience which is a direct outcome of ease of business provided by trustworthy and robust IT support.
At Perch, we help you make time for the marvellous, as we take care of the mundane. We make sure we provide the right equipment and infrastructure to support your present and future business needs.
We offer effective, reliable and responsive IT support to ensure everything runs smoothly providing you the time and space to focus on your core business as well as have time for innovation.
Our seamless digital capabilities and dynamic technical expertise reduces your operational complexity and improves ROI of your IT assets.
These services include revenue derived from long-term technical-support contracts or pay-as-you-go, incident-based support.
Our support services typically include remote troubleshooting capabilities, installation assistance and basic usability assistance will be delivered via telephone and online communication media or without human assistance through automated means that reside on the customer’s device or are available on the Web or live support.
Proactive resolution of issues allows a smooth workflow and allows a capacity to focus on projects without any interruptions. This not only allows employees to do their best but also creates value for your customers.
Our support is tailor-made to fit your business objectives to facilitate efficient and reliable operations.
Our Support Services can provide your business with
Control and visibility
Track responses and resolutions with comprehensive and actionable reports. The transparent view gives you an access across infrastructure putting you in position of control. It not only gives you a clear understanding of the processes and practices but helps you analyse the short coming with detailed reports.
Reduced risk
Protect your reputation and ensure compliance with seamless support service. It not only averts your downtime, but secures your operational capacity.
Security
Assets, workflow, people and reputation together make good business. Once you ensure they all are in sync with each other, the next proactive step would be to protect them with hi-end security.
Our proactive and predictive security practices are in line with compliance, governance and risk standards to ensure robust work flow.
Experience
Success isn’t always about greatness; it is about consistency. A dependable end-user experience and improved productivity with 24/7 support ensures a high performance of all assets, all the time.